Privacy Policy

Effective Date: 24 October 2024

Introduction

This Privacy Policy explains how Rent A Hubbly, operated by Pine Street Capital Management (Pty) Ltd (referred to as “we,” “our,” or “us”), collects, uses, and protects your personal information when you use our website, rent our products, or engage with our services. We are committed to complying with the Protection of Personal Information Act (POPIA) in South Africa and safeguarding your privacy.

By using our services, you agree to the collection, processing, and sharing of your personal information as outlined in this policy.

1. Information We Collect

We may collect the following personal information directly from you:

  • Identification Information: Full name, contact details (e.g., phone number, email address), and physical address.
  • Billing Information: Credit card details, banking information, and billing address.
  • Usage Data: Data on your interaction with our website, such as IP addresses, browser information, and device data.
  • Communications: Records of conversations, emails, and other correspondence with our team.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Services: To process rental orders, deliver products, and manage bookings.
  • Customer Support: To assist with inquiries, complaints, and customer service.
  • Marketing: To provide you with updates, promotions, and information about our products (where consent has been provided).
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Legal Basis for Processing

Our legal grounds for processing personal information include:

  • Consent: Where you have provided consent for specific processing activities.
  • Contractual Necessity: To fulfill the terms of our rental agreement with you.
  • Legitimate Interests: To improve our services and provide better customer experiences.

4. Information Sharing

We may share your personal information with third parties in the following cases:

  • Service Providers: To assist in delivering services (e.g., delivery companies, payment processors).
  • Legal Obligations: To comply with legal obligations, court orders, or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of business assets.

5. Security of Your Information

We are committed to protecting your personal information through appropriate technical and organizational measures. However, no data transmission or storage system is guaranteed to be 100% secure, and we encourage you to take precautions as well.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Upon the fulfillment of the purpose or upon your request, we will securely delete or anonymize your personal information.

7. Your Rights

Under POPIA, you have the following rights:

  • Access: You may request access to your personal information.
  • Correction: You can request corrections if your information is inaccurate or incomplete.
  • Deletion: You may request the deletion of your personal data under certain conditions.
  • Objection: You have the right to object to the processing of your data for direct marketing purposes.
  • Withdrawal of Consent: Where we rely on your consent to process your data, you may withdraw it at any time.

To exercise any of these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You may adjust your browser settings to refuse cookies; however, this may affect your ability to access certain features of our website.

9. Marketing Communications

With your consent, we may send you marketing communications about our products and promotions. You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Rent A Hubbly
Pine Street Capital Management (Pty) Ltd
Email: support@rentahubbly.co.za
Phone: +27 68 442 5458

Consent

By using our website and services, you consent to the collection, processing, and sharing of your personal information as described in this Privacy Policy.